Contact Us
Email support@polundra.games and include:
- your device model and OS version;
- the game version (shown in the game settings or in the store);
- a short description of the problem and, if possible, a screenshot or screen recording;
- for purchase issues — the order number from your Google Play or App Store receipt (never send card details).
We usually reply within 3 business days.
Frequently Asked Questions
The game crashes or does not start. What should I do?
Make sure you have the latest version of the game from Google Play or the App Store and enough free storage. Restart your device and try again. If the problem persists, contact us with your device model and OS version.
I lost my game progress.
Game progress is stored on your device. Deleting the game or clearing its data may reset your progress. Contact us with details — we will check what can be restored.
Why do I see ads?
Ads help us keep the game free to play. You can limit personalized advertising in your device settings or in the game's privacy settings — see Privacy Choices. If an ad is inappropriate, broken, or does not close, contact us and describe what happened.
I paid but did not receive my purchase.
Purchases are processed by Google Play or the App Store and are usually delivered instantly. Restart the game and check your internet connection. If the item still did not arrive, use Restore Purchases (see below) or contact us with your order number.
How do I get a refund?
Payments are handled by the store where you made the purchase, so refunds are requested there: Google Play refunds, App Store refunds.
How do I move my progress to a new device?
Progress is stored on the device. Contact us before switching devices and we will help if a transfer is possible. Purchases are restored with the same Google Play or Apple account — see Restore Purchases below.Restore Purchases
Non-consumable purchases are linked to your store account, not to the device.
- Android: sign in to the same Google account that was used for the purchase and open the game — purchases are restored automatically.
- iPhone and iPad: sign in with the same Apple Account, open the game settings and tap Restore Purchases.
Consumable items (for example, coins) are used up after purchase and cannot be restored.
You can learn more about how we handle your data in our Privacy Policy.