Contact Us
Email support@polundra.games and include:
- your device model and OS version;
- the game version (shown in the game settings or in the store);
- a short description of the problem and, if possible, a screenshot or screen recording.
We usually reply within 3 business days.
Frequently Asked Questions
The game crashes or does not start. What should I do?
Make sure you have the latest version of the game from Google Play or the App Store and enough free storage. Restart your device and try again. If the problem persists, contact us with your device model and OS version.
I lost my game progress.
Game progress is stored on your device. Deleting the game or clearing its data may reset your progress. Contact us with details — we will check what can be restored.
Why do I see ads?
Ads help us keep the game free to play. You can limit personalized advertising in your device settings or in the game's privacy settings — see Privacy Choices. If an ad is inappropriate, broken, or does not close, contact us and describe what happened.
How do I move my progress to a new device?
Progress is stored on the device. Contact us before switching devices and we will help if a transfer is possible.You can learn more about how we handle your data in our Privacy Policy.